Maithri Kochi insists that those who are intending to use its befriending service need not reveal their personal data, such as name, address, phone number etc: so that they can remain anonymous. Maithri Kochi does not demand any such information for providing its befriending service effectively. The befriending service offered inside the Maithri Kochi centre is totally free and any contributions or gratitude in kind will not be accepted. Whatever communications made by a person during the befriending service to the volunteer in the centre will be kept confidential. Persons who are seeking its befriending service, are offered simple emotional support with unconditional, uncritical acceptance and respect. They remain free to make their own decisions, reject help or break contact. Befriending is not counselling, neither is it a substitute for medical treatment or specialised help.